About Shipping

Thank you for visiting Spyraasia's online shop.

About shipping cost

※Shipping charges include a handling fee of 300 yen and a carton fee of 200 yen.

Domestic Standard Shipping in Japan

Standard domestic shipping in Japan uses services such as Sagawa Express. Please refer to the following rate table for specific amounts.

(Unit: Japanese yen)

Area Details:

  • Kansai Area: Osaka, Kyoto, Shiga, Nara, Wakayama, Hyogo
  • Hokuriku Area: Toyama, Ishikawa, Fukui
  • Tokai Area: Shizuoka, Aichi, Gifu, Mie
  • Chugoku Area: Okayama, Hiroshima, Yamaguchi, Tottori, Shimane
  • Shikoku Area: Kagawa, Tokushima, Ehime, Kochi
  • Shinetsu Area: Niigata, Nagano
  • Kanto Area: Ibaraki, Tochigi, Gunma, Saitama, Chiba, Kanagawa, Tokyo, Yamanashi
  • Northern Kyushu Area: Fukuoka, Saga, Nagasaki, Oita
  • Southern Kyushu Area: Kumamoto, Miyazaki, Kagoshima
  • Southern Tohoku Area: Miyagi, Yamagata, Fukushima
  • Northern Tohoku Area: Aomori, Akita, Iwate
  • Hokkaido Area: Hokkaido
  • Okinawa Area: Okinawa (including remote islands)

Standard Overseas Shipping

Standard international shipping uses EMS. Please refer to the following rate table for specific amounts.

(Unit: Japanese yen)

  • Zone 1 Area: China, North Korea, Taiwan
  • Zone 2 Area: Asia (excluding China, South Korea, Taiwan)
  • Zone 3 Area: Oceania, Canada, Mexico, Middle East, Europe
  • Zone 4 Area: USA (including overseas territories such as Guam)
  • Zone 5 Area: Central and South America (excluding Mexico), Africa

About shipping

Distributor
Sagawa Express / International EMS, etc.


About shipping date
After confirming your order, we will complete the shipping procedure and inform you of the shipping date and estimated delivery date via email with the subject line ``[Spyraasia] product has been shipped.''

*Delivery will be very busy during the sale period and for a week afterward.
*Delivery may take some time depending on stock status, shipping status, traffic conditions, etc.
*For the delivery status of your package after it has been shipped from our store, you can check the delivery status on the courier company's website, which is stated in the "[Spyraasia] product has been shipped" email.
*If you wish to change the estimated delivery date after the product has been shipped, please send the parcel slip number, which is included in the "[Spyraasia] product has been shipped" email, directly to the courier. Please contact us to complete the procedure.

Regarding the number of days until shipping
As a general rule, we will ship your order within seven days.
(Excluding reserved items, Sundays, holidays, and days designated by our company)
*It may take some time to confirm your registered information.
*Please note that depending on your region and delivery status, your product may not arrive on your desired date and time.

About product delivery status

You can check the product delivery status and specify the date and time from the inquiry service of each delivery company.
To confirm, please use the delivery slip number listed in the "Shipping Completion Email" sent after the product has been shipped, and check from the website below.


Yamato Transport luggage inquiry service

Sagawa Express luggage inquiry service

International mail baggage inquiry service 


If you would like to receive the item as soon as possible, please place your order without specifying a date and time.

About separate orders
Items ordered separately will be shipped separately.

Regarding long-term absence/rejection of receipt
If delivery is not made due to long-term absence or refusal to receive the item, and the delivery company's storage period has passed, your order will be cancelled.
However, we cannot accept cancellations after the order has been confirmed for pre-order products.

In case delivery is not possible due to unknown address
If you forgot to change your registered address due to moving or entered your address incorrectly, your address is unknown and we are unable to deliver.


It is possible to forward the package to the correct address, but depending on the delivery company's regulations, you will be required to pay additional shipping charges.
*List price shipping fee from the delivery address listed on the invoice to delivery after the change. Because it is a "cash on delivery" basis, payment is made by the customer receiving the package.
　
Change delivery address after order confirmation
We cannot accept changes to the delivery address when payment methods other than cash on delivery are used.
Please contact us if you would like to change the shipping address with cash on delivery.
*We may not be able to accept changes if the order is in the process of being shipped.
Please note that if you use a payment method other than cash on delivery, we cannot change the delivery address.
*Changes cannot be made after the order is confirmed.
Please contact us if you wish to cancel your order.

About separate orders
Items ordered separately will be shipped separately.
　
Change delivery address after order confirmation
We cannot accept changes to the delivery address when payment methods other than cash on delivery are used.
Please contact us if you would like to change the shipping address with cash on delivery.
*We may not be able to accept changes if the order is in the process of being shipped.
Please note that if you use a payment method other than cash on delivery, we cannot change the delivery address.
*Changes cannot be made after the order is confirmed.
Please contact us if you wish to cancel your order.

About returns

Please contact us via the inquiry form, email, or phone within 7 days of receiving the product.

●Products will only be accepted if they are unopened and unpacked.

●Customer will be responsible for shipping charges for returning the product.

●We do not accept exchanges for other products.

Products that cannot be returned
■ Products that have been delivered for more than 8 days.
■ Products that have been opened or unpacked.
■ Products that have been processed, damaged, or soiled by the customer.
■ Products that have been used by the customer at least once.
■Products that cannot be returned even if unused
　　　　　→ Product with reason
　　　　　→ Some of the set items
　　　　　→Products with a special note that cannot be returned on the product page
　　　　　→Products with a special mention of [order item] in the product name
*Product photos may differ slightly depending on the customer's monitor environment and settings.

Please be sure to check the return policy.
Products can only be returned if they are unopened and unpacked.
■The following products cannot be returned or exchanged.
　　　　1. Products that have been delivered for more than 8 days.
　　　　　2. Products that have been opened/unpacked.
3. Products that have been processed, damaged, or soiled by the customer.
Please contact us within 7 days after receiving the product. We cannot accept returns after that time.
If the return is due to the customer's convenience, the customer will be responsible for the return shipping and handling charges.
*Customer circumstances..."wrong ordered product", "wrong order quantity", etc.
Exchanges for other products are not possible.
Regarding refunds:
Refunds for the product will be processed once the returned product is received.
■For cash on delivery, bank transfer, convenience store payment, Rakuten Bank payment, and Rakuten Edy payment
We will refund the price of the returned product via bank transfer.
*Shipping fees, transfer fees, payment fees, etc. cannot be refunded.
　　　　*If the refund is made to a bank account, the amount will be refunded minus the transfer fee.
*Please note that the refund process may take approximately 1 to 3 weeks.
　　　■In case of credit card payment
　　　　Once we receive the returned item, we will cancel the charge to your credit card company.
　　　Depending on the credit card company's deadline, the amount may be deducted from your account.
In that case, your credit card company will refund your money.
Please note that it may take 1-2 months to receive your refund.
When returning an item, please send us an email with the necessary information.

Please note that we cannot accept returns if we do not receive a return request email.

In case of product defect, damage, shipping error, etc.

We apologize for any inconvenience caused if you receive an item that is broken, does not work, or is different from the one you ordered.

We apologize for the inconvenience, but please contact us via email or phone within 7 days of receiving the product.

We will issue an exchange for the same product or a return and refund.
●If we are unable to exchange the item due to stock status, we will issue a refund.
●If the product malfunctions within the manufacturer's warranty period, please check the warranty card and contact the manufacturer.